![]() ![]() The customer will receive an email with the Resolution Details.įor further assistance, please submit a Help.UNM ticket or contact UNM Information Technologies Customer Support Services (IT CSS) by calling (505) 277-5757. If the Service Reqeust is Billable, the status will now be Pending Billing.The customer will receive an email with the Resolution Details. If the Service Request is not Billable, the status will now be Fulfilled.Fulfill the Request – Will fulfill the request.Leave the ticket open with NO open tasks – This will prompt you to explain why you are leaving the ticket open with no open tasks.Your scale issues should now be resolved. Finally, go back to the ResolutionTab menu and switch the resolution back to 1440x900 HiDPI. Now start up Parallels (or if you already have Parallels started, reboot Windows). Open that menu, and toggle from 1440 x 900 HiDPI to 720 x 450. ![]() Create a new Task – This will prompt you to choose a new team and will create a new task for the Service Request. ResolutionTab will add a menu to your Mac interface.Cancel Request - This will prompt you to select the cancellation category from the following drop down list and will cancel the Service Request.A prompt will ask you what you want to do next. Complete the last active task on the Service Request.This will set the ticket to In Progress and change “Billable” to no. If the Incident is not really billable and you are in the Pending Billing status, click “Billing Not Applicable” under Process Actions.If the billing is completed by another team, use FastInfo 7265 to create a new task for them.If the billing is completed, click “Billed” under “Process Actions”.If the Service Request is Billable, the status will now be Pending Billing.The customer will receive an email with the Resolution Details ![]()
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